Sales and return policy
The online store KATVE.EE is owned by KATVE OÜ (Registry number 14643670), With the location of Sutlema küla, Lasteaia tee 2
Validity of the sales contract, product and price information
The terms of sale apply to the purchase of goods from the online store. The prices of the products sold in the online store are indicated next to the products. The price includes a fee for the delivery of the goods. The fee for the delivery of the goods depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when completing the order. Information about the product is provided in the Webshop directly next to the product.Forming the order
To order the goods, you must add the desired products to the shopping cart. To complete the order, you must fill in the required data fields and choose the appropriate method of product delivery. The amount of the fee is then displayed on the screen, which can be paid through a bank link or using another payment solution. The contract comes into force from the receipt of the amount to be paid to the current account of the Online Store. If the ordered goods cannot be delivered due to the end of the goods or for some other reason, the buyer will be informed of this as soon as possible and the money paid will be returned ( including the costs of delivering the goods) immediately, but no later than within 14 days of sending the notice.Delivery
The goods are sent to the following countries: ESTONIA, LATVIA, LITHUANIA. The shipping costs of the goods are borne by the buyer, and the corresponding price information is displayed next to the shipping method. Shipments within Estonia generally reach the destination specified by the buyer within 5-7 working days from the entry into force of the sales contract. Outside of Estonia, delivery takes place within 14 calendar days. In exceptional cases, you have the right to deliver the goods within 30 calendar days.Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days [depending on the products, the buyer may not have the right of withdrawal, in this case, the corresponding products and services must be listed and they must meet the conditions listed in § 53 (4) of the Law of Obligations Act]. The right of withdrawal does not apply if the buyer is a legal entity. In order to exercise the 14-day right of return, the ordered goods must not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in a way that is allowed for testing the goods in a physical store. If the goods have been used for purposes other than necessary to make sure of the nature, characteristics and functioning of the goods, or if it shows signs of use or wear, the Webshop has the right to reduce the return fee according to the decrease in the value of the goods. To return the goods, a statement of withdrawal from the purchase of the goods must be submitted, the form of which can be found here: statement of withdrawal and send it to the e-mail address at the latest within 14 days of receiving the goods. The buyer bears the costs of returning the goods, unless the reason for the return is that the item to be returned does not correspond to what was ordered (e.g. a wrong or defective item). The buyer must return the goods within 14 days after submitting the application or provide a certificate , that he has handed over the goods to the carrier of the goods during the above-mentioned period. Upon receiving the returned goods, the online store shall return to the buyer immediately, but no later than 14 days after receiving the withdrawal, all fees received from the buyer under the contract. The online store may refuse to make refunds as long as the subject of the contract received the item back or until the buyer has provided evidence that he has returned the item, depending on which occurs earlier. If the buyer has explicitly chosen a delivery method other than the cheapest usual method of delivery of the item offered by the Online Store, the Online Store does not have to refund the cost to the consumer that exceeds the cost related to the usual method of delivery. The online store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to an error.The right to file a claim
The online store is responsible for the non-compliance of the goods sold to the buyer with the contract conditions or a defect that already existed at the time of handing over the item and that appears within two years from the handing over of the goods to the buyer. Within the first six months from the delivery of the item to the buyer, it is assumed that the defect was already present at the time of delivery of the item. It is the responsibility of the Online Store to refute the corresponding assumption. In the event of a defect, the buyer has the right to contact the Online Store within two months at the latest by sending an e-mail to katveou@gmail.com or by calling the phone: +372 53 924 923. The Online Store is not responsible for defects that have arisen after delivery of the goods to the buyer. If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Online Store will return all fees attached to the sales contract to the buyer. The Online Store shall respond to the consumer's complaint in writing or in a form that allows for written reproduction within 15 days.Direct marketing and personal data processing
The online store uses the personal data entered by the buyer (including name, phone number, address, e-mail address, bank details) only to process the order and send the goods to the buyer. The online store transmits personal data to companies providing transport services in order to deliver the goods. The online store sends newsletters and offers to the buyer's e-mail address only if the buyer has expressed his desire to do so by entering an e-mail address on the website and has indicated his wish to receive direct mail notifications. The buyer has it is possible to opt out of offers and newsletters sent to e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.Settling disputes
If the buyer has any complaints about the Online Store, they should be sent by e-mail to katveou@gmail.com or by phone: +372 53 924 923.If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer can appeal to the Consumer Disputes Committee. You can familiarize yourself with the procedural conditions and submit an application here. The competence of the Consumer Disputes Committee is to resolve disputes arising from the contract concluded between the buyer and the Online Store. Review of the buyer's complaint by the commission is free of charge.
The buyer can turn to the platform for resolving consumer disputes of the European Union.